About EFC:
EFC Uganda Limited (MDI) is a deposit taking Microfinance Company supervised by the Bank of Uganda and providing financial services to micro and small size enterprises (MSEs). Commencing operations in 2012, the purpose of the EFC Uganda Limited (MDI) is to provide increased access to specialized financial services for entrepreneurs while contributing to wealth creation, improvement of living conditions and development of the Ugandan private sector. Owned by international and local investors, EFC Uganda is distinctive in its emphasis on local development through a collective ownership scheme.
Job Summary: The Credit Officer is primarily responsible to develop a business community profile and ongoing business relationships with entrepreneurs by offering value added expertise and advice with a personalized approach. He or she develops and manages a customer portfolio and contributes to the accomplishment of the EFC business plan objectives. Some key roles include;
Provide entrepreneurs a high standard of service that is both efficient and of sufficient quality to meet their specific needs and expectations;
Determine the needs and expectations of both existing and potential entrepreneurial customers in terms of financing, investment and other supplementary products and services;
Appraise and assess customer loan applications;
Prepare assessments and recommendations for Head Office Credit Analyst review; and
The incumbent will educate customers and potential customers regarding their obligations and responsibilities regarding loan reimbursement.
Key Duties and Responsibilities:
Support customers to identify their needs and advise them regarding the selection of products and services that meet their financial objectives;
Conduct business development activities to grow business with existing customers and to attract new customer business opportunities by identifying and proposing products and services that meet their needs;
Market and sell EFC loan and investment products and services that correspond with the specific customer profile and need;
Expeditiously follow the advancement of customers’ financial circumstances, their needs and their overall satisfaction to maintain a mutually secure, lasting and profitable business relationship;
Perform loan application financial analyses and recommend strategies concerning the adjustment or recovery of loans in difficulty.
In charge of developing an action plan to identify measurable and attainable sales objectives for the products and services offered by the EFC as well sales objectives for the acquisition of new customer business for submission to the Credit Manager/DID Credit Advisor for discussion and approval;
Technically sSupporting customers in the evaluation and improvement of their financial position through the development of objectives and appropriate action plans;
Proposing appropriate funding alternatives for customer projects;
Carrying out the offer and sale of financing and savings’ products as well as all other supplementary services designed for entrepreneurs;
Conducting activities related to the follow-up of loans and specialized savings;
Participating in various marketing activities, in particular market research on the needs of various target market business sectors, the establishment and conservation of relationships with entrepreneurs and representation activities;
Performing various activities to promote the quality of analyses and administrative follow-up of the files, and support service officers for the sale and offer of supplementary services;
Updating and maintaining a high quality of expertise in the range of products and services offered for the targeted markets;
In charge of identifying customers who would benefit from EFC products and services;
Guiding customers regarding loan application procedures together with loan terms, conditions and interest rates;
Receiving customer loan requests and preparing and evaluating the loan application in detail:
Checking and validating customer information as provided in the loan application by visiting their home and place of business and obtaining supporting documents for authentication as required;
Determining customer credibility and moral character and assessing if the application complies with EFC credit policies;
Regularly analyzing customer financial statements, personal balance sheets, forecasts, available collateral, external factors etc.;
Making a recommendation regarding customer loan applications and presenting same to the
Credit Analyst for review and onward transmission to the Credit Committee for decision;
Making follow-up visits with customers after loan disbursement to verify use of funds and oversee an effective and exact recovery of overdue loans;
Managing the assigned loan portfolio within the quality standards established by the EFC;
Conducting proper loan recovery activities as prescribed by the EFC;
Performance of any other related duties and responsibilities as assigned by the Credit
Manager/DID Technical Advisor (Credit).
Qualifications, Skills and Experience:
The Credit Officer should have good practical knowledge of MSE lending in the financial services sector and the foresight to see how the intricate day-to-day activities link with and support the achievement of the mission and vision of the EFC.
He / she should hold a diploma in Business Administration or Accounting;
At least three years of lending experience in the financial services sector (preferably to MSEs);
Strong people/relationship skills;
Excellent oral and written communication skills in English and Luganda.
How to Apply:
All suitably qualified candidates should send their applications with a letter of interest explaining their motivation together with the detailed CV, three professional references and copies of diplomas / certificates to: HR_OFFICER@efcug.com.
NB: Only qualified candidates will be contacted for an interview.
Deadline: 10th April, 2015 by 2PM