About US:
MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.
Job Summary: The Subscriber Fraud Analyst will be ensuring the integrity of MTN revenue and costs accuracy through the revenue chains by systematic controls and reconciliation.
Key Duties and Responsibilities:
· Resolution of audit issues as per the external and internal audit reports and timelines.
· Profiling customer usage, looking for Customer Profiling/pattern matching over various time periods and in aggregate, against thresholds for usage types by customer group, Calls from previously identified hot risks: IMEI, Cells, and Geographic Area.
· Analysis of SIM cards and the IMEIs they are associated with. If one SIM is found to have been used fraudulently, all other SIMs associated with that IMEI should be investigated also.
· Analysis and testing of radio, core network and network element availability to ensure that service affecting incidents are identified and resolved in a timely manner, and that the cost of these incidents to the business is understood. Includes Prepaid System Downtime where the downtime prevents use of the Network
· Reconciliation of authentication/authorization logs to valid customer / partner data from the billing systems.
· Monitoring of Bulk messages being sent from SMSCs and PBX and reconciling messages sent to genuine senders of such events can reveal messages being sent from hacked systems. Upon discovery the security breach should be identified and the opportunity closed.
· Reconciliation of Voucher Stock to SDP Activation to Voucher Customer Activation. The root cause of duplicate voucher credits should be investigated thoroughly. Root cause analysis of used vouchers that still appear in stock will reveal if the PIN Generation process has been compromised.
· Reconciliation and analysis of usage costs incurred between internally generated outbound cost information and supplier invoices received. CDR volume, price and product mix should be reconciled at a detailed level in order to ensure no overcharging occurs.
· Monitoring of prepaid recharging. Reconciliation between the Prepaid Top-up gateways and the increments to customer balances within the prepaid system.
· Unauthorized Adjustments Analysis
· GSM Gateway Fraud analysis
· Inbound Revenue Invoice to Partner Payment Reconciliation
· High Usage Traffic Profiling
Qualifications, Skills and Experience:
· The ideal candidate should hold a Bachelor of Sc. Telecom Engineering / Computer Science/ Statistics / Accounting
· A minimum of three years of relevant experience in field of specialization
· Some business analyst and accounting skills required
· Good knowledge of Telecommunications Fraud
· Knowledge of cellular telecommunications business processes
· Knowledge in Telecom regulatory environment
· Knowledge of fraud types, trends and how to identify and detect them
· Understanding of Billing, Credit Management, Compliance, Audit and Revenue Assurance
· Understanding of credit vetting procedures
· Knowledge of credit management and credit vetting procedures preferable
· Knowledge in IS; Access, ACL, Oracle, MS Word, Visio, PowerPoint, Outlook and Windows, Programming Languages
· Data Analysis
· Audit methodologies
· Knowledge of IP Network / Telecoms technology and trends
· Fraud Management
· Excellent communication (verbal & written) and organizational skills
· Basic risk management skills
· A good working knowledge in office automation tools: Word, Excel, Visio, Outlook, SQL.
· Excellent analytical skills
· Must have the ability to build and work as part of a team, or independently
· Highly developed problem solving skills
· Conflict management skills
· Presentation skills
· Possess a proactive demeanor
· Ability to work unsupervised Team orientation
· Strong detail focus – attention to detail and accuracy
NB: Please note that presentation of false academic documents and certification will lead to criminal prosecution.
How to Apply:
Interested candidates should send/deliver their Job Applications with detailed CVs, certified copies of academic certificates (originals are to be presented at the interview) and names and addresses of three referees addressed to the: Recruitment Officer, MTN- Uganda, P.O Box 24624, Kampala, (MTN Towers), Uganda.
NB: MTN Uganda is an equal opportunity Employer. Only successful candidates will be contacted.
Deadline: 1st June, 2015