Job Summary:
The Manager – SME Suite will be responsible for development, review and implementation of UGAFODE (MDI) business strategy in relation to growth in the SME portfolio by providing responsive, proactive, proficient and effective relationship management to SME customers thereby expanding the share of business as well as supervising SME Relationship officers to derive growth in line with approved targets.
Key Duties and Responsibilities:
· SME Suite Portfolio Growth: Oversee sales drives in line with Business strategy and champion origination of SME loans with the aim to maximize growth of the loan portfolio in order to impact on the bottom-line of the SME Suite.
· Embedding service standards: Provide superior relationship management with profitable SME customers by ensuring customer retention, loyalty, preference and devotion to UGAFODE (MDI) as an institution and its services.
· SME Portfolio quality: Maintains and manages a qualitative Asset book and provides support in the recovery and regularization of loans in arrears for SME Suite customers and assume the responsibility of chairing the SME Suite Credit Recovery Committee.
· Adherence to Compliance standards: Ensures that all SME-Suite operations are in compliance to all UGAFODE set standards and process controls in terms of customer service and product offering among others by implementing measures aimed at guaranteeing an effective and efficient SME relationship management.
· SME Reporting: Analyzes figures and compiles daily/weekly/monthly reports on the performance of the Asset book and monitors growth of the portfolio and where necessary, develops short term strategy shifts to ensure that overall performance targets can be met in the best interest of the institution.
· Team supervision: Takes full responsibility for guiding of all direct reports, focusing on all aspects of sound people management e.g. Coaching, On-the-job training, Development, Performance Management, compliance to set standards and Employee engagement.
· Credit Reference Bureau (CRB) Activities: Takes full responsibility for all CRB activities at the SME Suite and data quality guarantee
Qualifications, Skills and Experience:
· The applicant for the UGAFODE Microfinance Limited Manager – SME Suite job placement must hold a Bachelor’s degree in business administration, or finance. A good track record of sales management is a Must.
· At least four years of experience in banking of which 2 years is in relationship management & sales.
· Extensive and in-depth knowledge of banking services and products.
· Knowledge of the full MS Office suite.
· Outgoing, self-motivated, assertive and proactive.
· A self-starter with ability to meeting deadlines.
· Excellent communication, interpersonal and negotiation skills.
· A good team player who is able to work under minimum supervision.
· Strong analytical power and innovative abilities.
· Business drive, energetic and enthusiastic attitude.
· Influencing and negotiation skills
How to Apply:
If you believe you meet the requirements as stated, submit an application letter together with an up- to-date CV to our email: recruitment@ugafode.co.ug. Please indicate the job title and vacancy reference number for the job you are applying for in the Email Subject Line. Your applications should be addressed to the Head of Human Resources
Deadline: 11th September 2020